FAQs
Craftsmanship and Quality Guaranteed
1. Unique Designs, Unmatched Quality
Discover exclusive, one-of-a-kind pieces meticulously crafted by our in-house designer. Our business model and established relationships ensure quality merchandise tailored just for you.
Shipping Information
2. How much is shipping?
Enjoy complimentary shipping on orders over $100.
3. How long does it take for an order to arrive?
Get details on shipping time frames based on your location and product. We strive to process orders within 1-5 business days, typically shipping the next business day.
| Country | Jewelry Made in the USA 🇺🇸 | Shipped to the USA 🇺🇸 | Shipping Timeframes |
|---|---|---|---|
| United States | 4-7 Business Days | 7-15 Business Days | |
| United Kingdom | 12-20 Business Days | ||
| Australia & New Zealand | 12-20 Business Days | ||
| Canada | 12-20 Business Days | ||
| Western Europe | 10-30 Business Days | ||
| Rest of the World | 10-30 Business Days |
4. Can I have a tracking number?
Yes, we provide a tracking number via email, ensuring a 100% satisfaction guarantee. Multiple items may be shipped separately, so please don't worry if they don't arrive simultaneously.
5. Why have I not received any order confirmation details?
This may be due to entering incorrect email information. We send 2-3 emails, including order confirmation, fulfillment notice, and shipping notice. If you suspect an error, contact us, and we'll assist you promptly.
Contacting Evelogy
6. How can I contact Evelogy?
Reach out to our customer service team at Support@evelogy.com, and we'll be delighted to assist you. We aim to respond to your queries as quickly as possible.
7. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Shipping and Customs
8. Will I be charged with customs and taxes?
While our displayed prices are tax-free in US Dollars, international orders may be subject to duties and taxes determined by your local customs office. Payment of these charges is the customer's responsibility.
Returns
9. What is your refund policy?
Customer satisfaction is our priority. If you don't receive your order within the estimated timeframe or if it's defective or materially different, contact us with a photo within 7 days for a full refund.
10. Will shipping be covered for my returns?
Return shipping and other fees are the responsibility of the customer.
11. What if the item(s) I received are defective/incorrect/damaged?
Contact us within 7 days with your order number and photos of the issue. We'll resolve your case promptly.
12. How long is the returns process?
Returns may take up to 14 business days to process, and we'll confirm via email once completed.
13. When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days of receiving the return. For credit card refunds, contact your card-issuing bank with any inquiries. If you haven't received the credit, contact your bank/credit card company.